用识别软件抓出来的文字，个别单词有错，请将就着看啦。
谢谢大侠们了。

The MAIN objective of Service Level Management is:
a)To carry out the Service Operations activities needed to support current IT
services
b)To ensure of services that sufficient capacity is provided to deliver the agreed performance
C)To create and populate a Service Catalogue
d)To ensure that an agreed level of IT service is provided for all current IT services


Which of the following is NOT a responsibility of the Service Design Manager?
a)Design and maintain all necessary Service Transition packages
b)Produce quality, secure and resilient designs for new or improved services,
technology architecture, processes or measurement systems that meet all the
agreed current and future IT requirements of the organisation
c)Take the overall Service Strategies and ensure they are reflected in the
Service Design process and the service designs that are produced
d)Measuring the effectiveness and efficiency of Service Design and the
supporting processes


Which of the following statements is INCORRECTLY assigned to its book?
a) Ensures that organisations are in a position to handle the costs and risks
associated with their service portfolios: Service Strategy
b) Provides Guidance for the development of services and service management
processes: Service Design
c) Contains guidance on transferring the control of services between customers
and service providers: Service Transition
d) Contains guidance on supporting operations through new models and
architectures, such as shared services: Continual Service Improvement



Which
to? stages of the Service Lifecycle does the 7 Step Improvement Process apply
a)Service Operation
b)Service Transition and Service Operation
C)Service Design, Service Transition and Service Operation
d)Service Strategy, Service Design, Service Transition, Service Operation and
Continual Service Improvement






Which of the following are valid examples of business value measures?
1. Customer retention
2. Time to market
3. Service Architecture
4. Market share
a) I and 2 only
b) 2 and 4 only
c) All of the above
d) 1, 2 and 4 only

[ 本帖最后由 playhost 于 2008-3-28 08:14 编辑 ]