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DATAFIX: TRIP STOP FAILS WITH ERRORS: UNABLE TO GET ACCOUNT (31 ORDERS)
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*** 06/28/05 11:49 am *** Tar Number: SR:4382772.996 . PROBLEM STATEMENT: ------------------ On 11.5.9 in Production: Find 35 sales order issues that will not interface to inventory. The inventory trip stop completes with error #1 for 31 orders and error #2 for 4 orders. . ERROR #1 ---------------- Unable to get account for delivery detail id 606981 . ERROR #2 ---------------- Error msg: ORA-20002: 3133: Activity instance 'SHIP_LINE' is not a notified acti vity for item 'OEOL/1061386'. in Package OE_Delayed_Requests_PVT Procedure Proce ss_Request_Pvt Process Order failed for order header_id 547175 Failed to interface header 547175 to Order Management because API interface_header_to_OM failed . BUSINESS IMPACT ----------------------- Due to this issue, users cannot close the period for June 2005. . Verified the log files: . LOG FILES ------------ Filename = Trip_Stop_ORA-20002.txt WSHINTERFACES module: Interface Trip Stop - SRS Error msg: ORA-20002: 3133: Activity instance 'SHIP_LINE' is not a notified acti vity for item 'OEOL/1061386'. in Package OE_Delayed_Requests_PVT Procedure Proce ss_Request_Pvt Process Order failed for order header_id 547175 Failed to interface header 547175 to Order Management because API interface_header_to_OM failed 4 . Filename = Shipping_exceptions_account_problems.html WSHINTERFACES module: Interface Trip Stop - SRS Unable to get account for delivery detail id 606981 31 |
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