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[招聘] 【上海市】【微软(中国)有限公司上海闵行分公司】【.Net研发】

招聘 : 数据库管理员
发表于 2017-8-29 17:05 | 显示全部楼层 |阅读模式
Microsoft Developer Support -
IoT/Cognitive Service Support Engineer

Job Description
This is a Developer Support position supporting Microsoft’s developer customers.  This position involves frequent coding and debugging/troubleshooting.  It encompasses a range of on-prem and cloud technologies from Azure IoT to Artificial Intelligence/Cognitive Services supporting multiple platforms (Windows, Linux, Android etc) and multiple languages (C, C#, Java, Node.js, Python etc). Developer Support Engineers are passionate about technology and helping others. They must be highly observant and skilled in detection in order to identify and resolve issues. This requires empathy, outstanding logic skills, excellent communication skills, the ability to think differently and a genuine desire to help people do their best.

Skill Profiles Needed
                Required Skills
•        Basic troubleshooting, debugging, and problem-solving skills
•        Experienced C/C++, C# or Java coding skills
•        RESTful API programming skills
•        Excellent communication skills with both written and spoken English
•        Ability to work well in a highly collaborative team environment
•        Effective learning skills
•        Customer service skills

“Nice to have” skills
•        Knowledge and experience with programming in Win32
•        Windows Driver Development
•        Networking & Cloud knowledge
•        Familiarity and experience with managed debugging
•        Raspberry Pi, Arduino or IoT device coding experience
•        Scripting development (VB Script, JavaScript, Node.js, Python)
•        Previous support experience

Roles and Responsibilities
•        Work with a broad range of customers from small development shops and independent software vendors (ISVs) to Fortune 500 companies.
•        Provide accurate information, and help resolve the most technically challenging, critical and highest impact problems for developers regarding their Microsoft systems software.  
•        Communicate with developer customers through a number of channels including telephone, email, public and private forums, and the Internet.
•        Identify and report both software bugs and customer suggestions.
•        Act as a liaison to internal development organizations, representing the voice of the customer and advocating for product improvements to alleviate customer pain.
•        Help teams across developer organizations monitor new incoming cases and meet SLA for critical cases and ensure transitions to appropriate teams

Education / Experience
The ideal candidate will have a BS or MS Degree in computer science, or the equivalent in work experience. 3+ years of experience in software development using C, C# and/or Java and RESTful API is preferred.
Key Words
RESTful API, Visual Studio, C#, C++, Java, Node.js, Python, troubleshooting, developer, programmer

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