13 Things to Consider When Evaluating Software Testing Companies for Outsourcing

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#5) Assess & Finally Decide!

Make a final assessment of the vendors and outsource the work to the one who ranks number one in your assessment.

Now, how do you perform an assessment on the service provider?

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Assess the QA Testing company based on the following factors

#1) Specialization in software testing

The company should be specialized in software testing services & equipped with the best of breed specialized professionals.

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#2) Portfolio

Review the company’s portfolio in terms of its vision, mission, objectives, experience, customer focus, and existing clients. The company should be well established in the outsourcing world and have a good rapport in a market.

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#3) Customer Relationship

Give preference to a partnership-oriented vendor rather than the one who just takes up a one-time project at any price. Partnership oriented vendors want to retain a long-term relationship with the client. They do their best in providing services and thus add value to the customer business.

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#4) Flexibility & Scalability

The client needs to determine if the testing requirements change in future, that the provider is able to handle it smoothly. The vendor should be adept enough to deal with fluctuations in scales & timelines. The business model should be flexible and strong enough to incorporate the possibility of technology change, team resizing and pilot project.

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#5) Security

There are various levels of security namely:

• Physical security
• Network Security
• Database security
• Adhoc security
• Intellectual property protection
• PII protection
• Inspect all aspects of security provided by the vendor and choose one who is offering a highly secured environment. Never compromise with the protection of data which is highly critical for your business.
  

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#6) Communication

Evaluate the company’s trustworthiness on their effective communication.

The testing service provider must establish smooth & regular communication with the client. This is very important for the project’s success. There should be dedicated POCs from the vendor who can communicate with & provide support to the client.

The vendor should have excellent & reliable communication arrangement including VoIP phones, high bandwidth internet, IMs, mobile phones, etc.

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#7) Testing Infrastructure

Make sure the testing service provider has the required infrastructure to support your product. This includes certified test scenarios & procedures, all necessary software, hardware devices, testing tools, operating systems, platforms, backend database systems, etc.

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#8) Vertical Expertise

Figure out the business domains, technologies & industries where the service provider is most proficient. Check if this proficiency aligns with your testing needs. The more a vendor understands your product and business, the better the testing results will be.

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#9) Documentation Standards

Make sure that the vendor follows all the documentation standards that you need. The test cases, test plans, test scenarios, scripts, test reports and test results should be well documented and you should have easy access to the documents.