Helpdesk->高级主管-> 网络技术支持迷茫了很久

geekcu · 发表于 2013-3-30 01:42

我有时候喜欢看求职的JD,你需要知道市场需要什么样的人才。才是你努力的方向，给你一个参考一下哦。
http://www.itpub.net/thread-1776381-1-2.html

如果1线城市，薪金要高于他在大连给的。大连工资普遍不高：

大连外资公司急招【Service Management Lead】英语流利，日语可以开口交流！技术+管理高薪！JD要求如下：好机会别错过~
有兴趣请随时与我联系：QQ：2243125749  MSN：sunny_uniland@hotmail.com
邮箱：sunny_kong@qq.com

1.    必须10年以上工作经验，年龄至少要是78年以前的。

2.    英语必须非常流利，日语也要能比较流利沟通，英日双语、英语必保。

3.    之前最好有Infrastructure service方面的经验，比如network/server/service desk/storage等方面的service经验；最好是有外部客户服务的经验。此职位最最看重的还是大规模团队的管理能力，客户综合对应能力，人整体的成熟度，service delivery方面很强的sense

4.    薪水25-40k/m。

A deep understanding of operations management in Infrastructure outsourcing projects

Mentoring Projects and Project Managers

Knowledge of Incident, Problem Management, Change Management, Configuration Management, Release Management and Asset Management for single/multiple facilities

Ensure SLA commitments are met

Recruit, motivate and develop a highly skilled staff that focuses on service delivery and on meeting the expectations of the business.

Responsible for resolving customer escalations and enhance customer satisfaction

Ensure process adherence by the Team

Achieve and maintain high performance in service delivery.

Monitor and assess Team performance

Analyze service performance data and take corrective measures in service delivery.

Develop collaborative relationships with other domain leads

Support IT Operations Lead on day to day operations role

Responsible to managing the project financials for Service Delivery.

Fluent Japanese J1+ and English

Diploma/Bachelor of Engineering/ Science Graduate

12+  Yrs (3+ years as manager of a remote Infrastructure outsourcing team) experience in IT infrastructure Management , Service delivery ; Desirable: 15 Years

Good knowledge on Support processes

Knowledge on ITIL processes

Project management skills

Good knowledge on Service Delivery for fairly large and complex project.

Basic understanding of Service Delivery in datacenter environment

Basic understanding of BS7799/ITSM /ITIL 3

Incident management tools like Remedy, HP Service Desk, CA Service Desk etc and ITG SMS.

ITIL Foundation (Optional)

MCSE (Optional ) CCNP (Optional)

Team Building and Team Leadership skills.

Good man management skills. Should be able to motivate people

Should have experience in working under pressure and handle multiple incidents simultaneously.

Should posses executive reporting skills.

Excellent communication Mandatory :Mandarin and English), Desirable Cantonese

Must have managed a large team of minimum 30 people.

Customer service orientation

Possess strong influencing skills and substantial delivery capability

High energy level and be able to effectively work across cross functional teams

Good planning, organization, and implementation skills.