ITIL V3 资料专用贴

目标：
   ITIL Service Strategy;
      ITIL Service Design;
      ITIL Service Transition;
      ITIL Service Operation;
      ITIL Continual Service Improvement;

现有：
   ITIL service strategy 16楼
   ITIL Service Transition;   2楼（8楼）
   ITIL Service Design;  17楼
      ITIL Service Operation; 3楼
      ITIL Continual Service Improvement; 18楼
      ITSMF 的 ITIL-V3-Roadshow ,感觉可以 4、5、6楼
      itSMF_ITILV3_Intro_Overview  28楼

ITIL Service Transition;

ITIL Service Transition (ST)

This volume covers the longer term change management and release practices. It provides guidance for the transition of IT services into the business environment.

It includes the following topics:

— Managing change (organizational and cultural)


— Knowledge management


— Risk analysis


— The principles of service transition


— Lifecycle stages


— Methods, practices and tools


— Measurement and control


— Other best practices


Fundamentally, it covers how to create a transition strategy from service design and transfer it to the production (business) environment.

ITIL Service Operation;
ITIL Service Operation (SO)

This volume covers delivery and control processes with a view to ensuring service stability.

The following topics are included:

— Principles and lifecycle stages


— Process fundamentals


— Application management


— Infrastructure management


— Operations management


— CSF's and risks


— Control processes and functions


It embraces the familiar basics of how to manage services in the production environment, including day to day issues and fire fighting.

ITSMF 的 ITIL-V3-Roadshow
01

02

03

谢谢楼主共享资料，itil_v3_service_transition_design_guidelines.rar下载不了，可否重发一次，thank you!

[QUOTE][i]最初由 jwyunfeng 发布[/i]
[B]谢谢楼主共享资料，itil_v3_service_transition_design_guidelines.rar下载不了，可否重发一次，thank you! [/B][/QUOTE]

试试

都是E文,得先好好学习E文。

谢谢无私奉献！！

太感谢了。

不能下载:(

[QUOTE][i]最初由 ozcactus 发布[/i]
[B]不能下载:( [/B][/QUOTE]

不可能阿:o

[QUOTE][i]最初由 sdsdsd 发布[/i]
[B]

不可能阿:o [/B][/QUOTE]
在家可以下载了。
有没有ITIL v3 的电子书？

v3的电子书没有

service  strategy
:)

service design
:)

continual service improvement
:)

全了

谢谢啊！